Charles D. Tatum, PMP

CORE COMPETENCIES

·               PMI Project Management Professional (PMP)

·               Lean Six Sigma Green Belt

·               Capability Maturity Model Integration (CMMI)

·               Program/Project/Product Management

·               Operations & Maintenance (O&M) Management

·               Vendor, Contract Management & Trade Study

·               Supply Chain Management

·               Change Management

·               Quality Assurance, Performance Reporting & Trending Analysis

·               Organizational Management & Human Resources (HR) Planning

·               Sales & Marketing Strategy

·               Cost Benefit (ROI) & Net Present Value (NPV) Analysis

·               Profit & Loss (P&L) Analysis

·               Business Process Management/ Re-engineering (BPM/BPR)

·               Business Systems Analysis & Design

·               Coaching & Conflict Management

·               Technical Writer

·               Trainer

 

TECHNICAL KNOWLEDGE

·               Technical knowledge includes, but is not limited to: PMI Project Management Body of Knowledge (PMBOK); Six Sigma Body of Knowledge (SSBOK); Capability Maturity Model Integration (CMMI); Business Process Management (BPM); Business Intelligence (BI); Program/Project/Product Development Life Cycle (PDLC); Waterfall/Agile PM Methodology; Software Development Life Cycle (SDLC); Key Performance Indicator Development (KPI); Relational Database Management (RDBMS) Design; Data Center & Cloud Infrastructure; FCC Regulations; ATIS.org; ANSI X.12 EDI; Oracle; C/C++; SQL; HTML; XML; ATM; Frame Relay; DSL; ISDN-PRI; TCP/IP; TDM; DWDM; CWDM; SONET; IP/MPLS; ROADM; Ethernet; MEF; MS Office Suite; Clarity PPM; Planview Enterprise 11; SAP; ITG; SharePoint; MS Project; Visio; ARIS Modeler; Salesforce.com; ICOMS; BOAT; MetaSolv; LATTIS; eQuote; Minitab; and the Telecommunication Systems Functional Capability Matrix.

 

EXPERIENCE SUMMARY

·               My total experience covers over twenty eight years leading programs/projects, product development initiatives, continuous/process improvement, business/systems analysis and technical writing.  I have a strong working knowledge PMBOK, SSBOK, CMMI, PDLC, SDLC and KPI.  I have strong working knowledge in Sales/Marketing, Operations, Vendor Management and Supply Chain Management.

·               From a program/project/product standpoint I have defined (but not limited to): project charters, scope statements, work breakdown structures (WBS), responsibility matrix (RACI), project plans, business case development, cost benefit & net present value analysis (ROI & NPV), earned value management (EVM), BI & KPI, product roadmaps and requirements definition.  I have defined and led Request for Proposal (RFP), Contract & Statement of Work (SOW) and SLA negotiations.  I have defined business/operational process maps & narratives (BPM/BPR) and end-user methods & procedures (M&P).  I have led JAD sessions for requirements gathering, conducted gap analysis, developed work packages (product/business/system/change requirements), market service descriptions/definitions (MSD), systems configuration, integration and retirement.  I have led unit, system and user acceptance testing (UAT); and developed test plans.   

·               From a continuous/process improvement standpoint I have defined (but not limited to): project charters, SIPOC (Supplier/Input/Process/Output/Customer), kaizen events, workplace organization (5S), brainstorming events, customer surveys, quality & project management plans, cause and effect (C&E) matrices, Ishikawa diagrams, root cause analysis (RCA), Pareto analysis, business process (BPR) mapping, value stream mapping (VSM) and design of experiment (DOE).

 

2014: INFRASTRUCTURE PROJECT MANAGER / CONTRACTOR – TEKSYSTEMS: FRONTIER COMMUNICATIONS, FT. WAYNE, IN 

·               Six month contract.  Led the project execution and delivery for the Rochester, NY Data Center to the Ft. Wayne, IN Data Center server migration.

·               Led multiple project teams to include, but not limited to: Architecture, Windows Engineering, Virtual Engineering, DBAs, Storage, Unified Communications, Network Engineering, Data Center Operations, and Security.  Defined project execution strategy, project scope/requirements, project plan, activity list and migrated / decommissioned over 400 Windows, UNIX/LINUX servers over a 6 month period to include v2v (virtual to virtual), p2v (physical to virtual), and physical forklift migrations. 

 

2012 - 2014: REGIONAL MARKET DEVELOPMENT PROJECT MANAGER - TIME WARNER CABLE, COLUMBUS, OH

·               Regional Market Development Project Manager leading the project execution and delivery for the $58 million Midwest Business Class Network Expansion Project (NEP) covering 8 Midwestern states.  Collaborated with senior-level executives to prioritize sales/marketing and construction efforts for key multi-tenant buildings (MTU), building right of entry (ROE), engineering, and design/construction.

·               Developed the business intelligence (BI) for daily, weekly, and monthly reporting for market development activity.  Developed reports and analytics for senior-level executives to include KPIs for forecasting, market penetration & revenue, capital expenditures (CAPEX), ROE, and design/construction. 

·               Led cross-functional Finance, Sales & Marketing, Operations, Design/Construction and Engineering teams to drive market penetration and to meet project objectives for scope, costs, quality and delivery.  Conducted return-on-investment (ROI) assessments to minimize project risk.

·               Consulted Market Development Analysts in telecommunication/cable best practices.

 

2011 - 2012: INFRASTRUCTURE PROJECT MANAGER / CONTRACTOR - MODIS: NATIONWIDE INSURANCE CONTRACT, COLUMBUS, OH 

·               Eight month contract.  Led the project execution and delivery for infrastructure, server refresh (distributed and mainframe) and networking projects to include the new $155 million East Data Center (EDC) Migration Strategy & Planning Project, Genesys Computer Telephony Integration (CTI) Upgrade/Refresh Project and Websphere Application Server (WAS) zOS Upgrade Project. 

·               Led multiple project teams.  Defined project execution strategy (from Initiate to Close), project scope/requirements (Server Refresh Grouping/Migration Strategy) and project plan. 

·               Created WBS, task/project plan and financial/cost plan in Clarity PPM.  Defined team and tracked project allocations, risks/issues and EVM via Clarity.  

 

2011: INFRASTRUCTURE PROJECT MANAGER / CONTRACTOR - W3R: CARDINAL HEALTH CONTRACT, DUBLIN, OH 

·               Five month contract.  Led the project execution and delivery for the new $ 2.5 million 3-Tier DMZ and 2-Tier Business-to-Business (B2B) DMZ at the corporate data center in Dublin, OH along with closing out the project delivery of the 2-Tier B2B DMZ in their McGraw data center in IL. 

·               Led 100 member project team involving Infrastructure & Application Architecture, Network, Server/Commodity, VM Ware/Virtual Core/Virtual Sphere (VM Ware/vCore/vSphere), Storage, Legacy and Risk Management teams in the design and project execution for the DMZ.

·               Managed purchase orders, invoices and contract SOWs via SAP.  Maintained and tracked project resources in time reporting system (ITG).  Performed EVM via project workbook and weekly/monthly financial reporting.  Identified and coordinated project dependencies with other critical projects.

 

2005 - 2010: MANAGER, WHOLESALE PRODUCT DEVELOPMENT & IT PROJECT MANAGER - CENTURYLINK CORP., MONROE, LA

·               2007-2010: MANAGER, WHOLESALE PRODUCT DEVELOPMENT

·               Led the development and implementation of the sales & marketing strategies for CenturyLink’s (CTL) Carrier Access wholesale products directly responsible for over $120 million in annual revenue.

·               Successfully launched the wholesale Meet Point (MP) product adding over $279,000 in billed monthly revenue (MRR), exceeding management’s expectations by over 25% and over $657,000 in the MP opportunity funnel in 2009.   

·               Key products included, but not limited to: Private Line (DS1 to OC768), Ethernet Private Line Services (EPLS P2P) (5Mbps. to 40Gbps.), Dedicated Internet Access (DIA), Wholesale Tandem Services (WTS), Meet Point (MP) Circuits and Fiber to the Tower (Cell Tower Backhaul (CTBH)).

·               Defined product roadmap.  Developed and launched new wholesale products/services.  Led and trained Sales (Account Directors), Sales Engineering, Provisioning, Billing and Maintenance Groups on new products.  Gathered and reviewed wholesale competitive analysis, next generation technologies, market/pricing trends, industry changes and customer requirements.  Worked with stakeholders to improve the efficiency of current operational processes. 

·               Defined and developed market service descriptions (MSD), pricing worksheets/matrices, price plans and feature codes for all products.

·               Led wholesale pricing efforts in support of major RFPs for the wholesale group.

·               Re-defined the IXC pricing used by other sales channels within the company (ILEC and CLEC).

·               Defined, developed and implemented the Pre-sales Service Delivery process (PS SDM) to improve quote to customer interval from a 10-14 day interval to a two day interval.  Defined the Network Engineering Cost Model/Tool for the Sales Engineers (SEs) for Inside/Outside Plant Engineering (ISP/OSP).  Consolidated & integrated the CTL Point of Presence (POP) List into MetaSolv.

·               Re-engineered the Service Ordering (SOF) and Capital Allocation Request (CAR) forms for CAPEX.

·               Developed, implemented and maintained Total Billed Revenue (TBR) reports for trending analysis.

2005 - 2007: IT PROJECT MANAGER

·               Led multiple project teams.  Led IT Operations projects and Lean Six Sigma continuous/process improvement efforts to include (but not limited to), server administration/refresh, data center server migration/move, and billing accuracy process improvement. 

·               Developed and led the Technical Project/Change Management process for IT Operations PMO.  Trained and mentored Project Managers on the new process.     

·               Utilized industry forums/guidelines as a basis for defining products/projects and leading discussions to include Frost & Sullivan, ATIS.org, PMBOK, Six Sigma, ITIL, eTOM, BPM and CMMI.

 

2005: SR. SYSTEMS ADVISOR / CONTRACTOR - CTG: LOCKHEED MARTIN CONTRACT, OWEGO, NY

·               Four month contract.  Led the design and development of the Next Generation Integrated System Development (NG ISD) Process Functions (PF) for vendor management/trade study, program/project management and system level design for CMMI Level 5 Maturity.  Re-engineered the NG ISD Master Test Plan.

 

2004 - 2005: TECHNICAL WRITER / BUSINESS PROCESS ANALYST / CONTRACTOR - GCI: LUCENT TECHNOLOGIES CONTRACT, COLUMBUS, OH

·               Two month contract.  Defined the Supplier Performance Management process for the Supplier Management Group (SMG).  Led the interview sessions with the Subject Matter Experts (SME) defining the process for TL 9000, CMMI and Sarbanes-Oxley (SOX) compliance.

 

2000 - 2001: SR. PROGRAM MANAGER / BUSINESS ANALYST - ARBROS COMMUNICATIONS, SILVER SPRING, MD

·               Led the Sales Force Automation/Customer Relationship Management (SFA/CRM) front-end/web-portal integration efforts.  Led the B/OSS SFA/CRM JAD sessions for Lead Generation, Campaign Opportunity and Quote/Proposal business processes.

·               Developed the B/OSS and Professional Services (PS) Trade Study process for the company.

·               Led the Electronic Bonding (E-Bonding, EDI) and Enterprise Application Interface (EAI) Trade Study process for the Integration Team.  Negotiated zero-licensing costs with the EDI vendor producing over $1 million in potential savings.

·               Defined the ILEC E-Bonding certification process to Verizon for Pre-Order, Access Service Request (ASR) and Local Service Request (LSR) Provisioning. 

·               Led the PS Trade Study for implementing the EDI and EAI 3^rd party vendors into ARBROS B/OSS. 

·               Led the program/project delivery for the ATM, Frame-Relay and ISDN-PRI product launches.

 

1998 - 2000: SR. BUSINESS SYSTEMS ANALYST / CONTRACTOR - AJILON: AT&T & MCI CONTRACTS, VIENNA, VA

·               Open-ended contract.  Lead Analyst, supervising 16 System Analysts, System Developers and EDS Contractors for AT&T’s Customer Account Data Management (CADM) system and Lead Analyst for MCI’s Network Optimization Evaluation System (NOES) and System Availability System (SAT). 

 

1996 - 1998: SR. PROJECT MANAGER / BUSINESS ANALYST - MCI TELECOMMUNICATIONS CORP., ASHBURN, VA

·               Re-engineered departmental procedures for MCI’s Local LEC Interface Management System (LLIMS) and Enterprise Interface Development Program.  Trained Production Support personnel on the LSR forms specific to Verizon and Bell South.

·               Defined and delivered the ILEC Performance Measurements across pre-order, fulfillment, assurance and billing (FAB) business processes and led the JAD Sessions for MCI’s Local Markets. 

·               Led the performance management efforts with the ILEC Account Teams, the MCI Regional Service Managers (RSMs) and the MCI FAA Network Management Center (FAANMC) for the MCI FAA LINCS Program.  Developed improvement plans for the network and made recommendations for improving the FAANMC operations.  Re-engineered/improved the Chronic Management process with the MCI FAA 2^nd Level Support, the FAANMC and the RSMs.  Ensured the ILECs maintained a 99.999% monthly network reliability rating via their contract performance meetings.

 

1994 - 1996: SYSTEMS ENGINEER / CONTRACTOR - FCI: GTE CONTRACT, RESTON, VA

·               Open-ended contract.  Led the performance management of the Defense RED Switch Network (DRSN) and made recommendations for improving the operational efficiency of the network. 

 

1986 - 1994: EW/I STRATEGIC SYSTEMS REPAIRER - US ARMY

·               Earned rank of Sergeant, E5.  Supervised up to 45 Army personnel.  Experienced in troubleshooting time division multiplexers, fiber optic modems encoding/decoding devices, HF/VHF receivers, satellite transmission, NB recorders and computer-based equipment.  Held a Top Secret SCI clearance. 

1993 - 1994: US Army Intelligence Materiel Management Center (IMMC), Vint Hill Farms Station, Warrenton, VA - Production Control Manager

·               Tracked maintenance and fabrication requests for a depot sized electronic maintenance facility.

1992 - 1993: US Army Field Station Electronic Maintenance Branch (EMB), Camp Humphreys, Korea - Production Control/Quality Assurance (PC/QA) Supervisor

·               Led the PC/QA Team responsible for over $200 million in Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) equipment.

·               Re-structured the US Army’s Field Station-Korea Electronic Maintenance Branch (EMB) personnel’s roles and responsibilities to meet downsizing requirements, which led to the EMB winning the Army-wide Maintenance Excellence Award.  Re-wrote the Standard Operating Procedure (SOP) for the EMB to meet these requirements.   

·               Conducted preventative maintenance (PM) and QA inspections.  Prepared & tracked the shipping/receiving and handling of classified materials and C4ISR equipment.   

1988 - 1992: US Army Electronic Proving Ground (EPG), Ft. Huachuca, AZ - Systems Test Engineer

·               Led multiple Test Teams.  Trained in the operation, maintenance and evaluation of C4ISR electronic systems under Research and Development (R&D).  

·               Nuclear, Biological and Chemical Agents (NBC) Trainer for the Electronic Test Company (ETC). 

 

EDUCATION & TRAINING

BS, Geology - Memphis State University - 1985

US ARMY AIT for EW/I Strategic Storage Systems Repair - Ft. Devens, MA - 1988

Lean Six Sigma Green Belt Level-certified - CenturyLink/Lean Sigma Associates - 2005

Project Management Professional (PMP #: 514124) - Project Management Institute - 2008

Capability Maturity Model Integration v1.2 - Software Engineering Institute - 2010